01
Save the reference
Keep the booking reference from the confirmation page. If the reference is missing, contact dispatch with the company name and pickup and delivery details so the request can be located.
Customer guide
Shipment Updates and Proof of Delivery
Understand how to follow up on a submitted shipment request and what delivery confirmation means.
Verified Fleet98.2% On-Time SLA24/7 Dispatch Support
At a glance
Keep your booking reference and contact the dispatch desk for available updates; confirm delivery documentation for your booking.
The short version
Use the booking reference when you follow up
After you submit a request, keep the booking reference shown on the confirmation page. Quote it when contacting dispatch by phone or email so the team can identify the shipment and discuss the latest available update.
02
Ask dispatch for an update
Use the contact details on the site and quote the reference. Ask for the current shipment stage and the next expected update; the information available depends on the movement and its status.
03
Confirm delivery documentation
Proof of Delivery (POD) is evidence that the shipment reached the receiving point. Ask what POD format and delivery confirmation are included in the agreed service.
Get ready
Keep these details handy
- Your booking reference and the company name used for the request.
- Pickup and delivery locations and the requested dispatch date.
- A contact number or email address the dispatch team can use to respond.
- Any POD or delivery-document requirements agreed for the shipment.
This is a guide to reference-based updates, not a live tracking portal. The public website does not show a self-service GPS map. Contact dispatch to ask what shipment information is available for your booking.
Helpful answers
Common questions
Can I see my truck on a live map on this website?
The public website does not provide a self-service live tracking map. Use your booking reference to contact dispatch for the latest update available for your shipment.
What does POD mean?
POD means Proof of Delivery. It records that goods were delivered to the receiving point; confirm the format and availability for your shipment with the operations team.
Related freight services
Need an update?
Have your booking reference ready.
Contact the dispatch team with the reference so they can identify your shipment and share the latest information available.