Privacy Policy

1. Information We Collect

We collect information that you provide directly through our website forms:

• Booking form: your name, company name, phone number, email address, pickup and drop locations, cargo details (type, weight, dimensions, description), preferred date, and any special instructions.
• Contact form: your name, email address, phone number, company, and message.
• Review form: your name or organisation, rating, and written feedback; approved reviews may be made public.
• Security data: IP address, browser and device information, and request signals used by Vercel to protect the website, submissions, and sign-in against automated abuse.
• Operational data: booking references, dispatch records, and delivery confirmations created while fulfilling your shipment.

2. How We Use Your Information

We use the information we collect solely to operate and improve our freight services:

• Preparing quotations and confirming bookings.
• Coordinating pickup, transit, and delivery of your cargo.
• Sending booking confirmations, status updates, and invoices.
• Responding to your enquiries and providing customer support.
• Preventing automated abuse and protecting the website and its forms.
• Meeting legal, tax, and accounting obligations.

3. How We Share Your Information

We do not sell or rent your personal information. We share it only as needed to fulfil your shipment and comply with the law:

• Drivers and transport partners assigned to your lane receive the details required to collect and deliver your cargo safely.
• Service providers (such as Vercel for hosting and bot protection, and email delivery services) process data as needed to provide these services.
• Law enforcement, regulators, or courts, where we are legally required to disclose information.

4. Data Security

We apply technical and organisational measures to protect your information, including encrypted transport (HTTPS), access-restricted administrative systems, and password-protected accounts.

No method of transmission or storage is completely secure, but we review our practices and work to protect your data against unauthorised access, alteration, or destruction.

5. Data Retention

We retain booking and operational records for as long as necessary to provide our services and to satisfy legal, tax, and audit requirements. Enquiry and contact communications are retained for a shorter period and deleted when no longer needed.

6. Your Rights and Choices

Under India’s Digital Personal Data Protection Act, 2023 and similar principles in other jurisdictions, you may:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request erasure of your personal data, subject to legal retention obligations.
• Withdraw consent to marketing communications at any time.

7. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page with the revision date shown above. material changes will be highlighted on this page.